1. Call Kristos Trading at 1.888.385.1116. Press extension #1 to reach our order desk. Our trading hours are 7 a.m. to 6 p.m., Pacific Standard Time, seven days a week, excluding major holidays.

2. A knowledgeable sales representative will be there to assist you. Our representative will give you an up to the minute market quote for the product(s) you wish to purchase.

Because of the volatility of the precious metals market, all Kristos Trading prices posted on this site reflect ONLY RECENT MARKET TREND INDICATIONS. The exact price at which you will be buying can only be confirmed via telephone with a Kristos Trading sales representative along with an Order Confirmation Number.

3. When placing your order, we will require your full name, address, shipping address (if different from mailing address), daytime phone number, and email address. Please be aware that you are entering into a legally binding contract by placing an order with Kristos Trading. BEFORE ORDERING, PLEASE READ OUR LEGAL TERMS AND CONDITIONS POSTED DIRECTLY BELOW.

4. Please take note that Kristos Trading has minimum order requirements. The minimum order sizes eligible for free shipping and insurance are as follows: Gold – twenty (20) ounces [ten (10) ounce minimums may be available on certain gold products]; Palladium – twenty (20) ounces; Platinum – ten (10) ounces; Silver – five hundred (500) ounces. Our order desk will tell you which silver minimums apply.

For order quantities smaller than those listed above, please visit our "Special Quantity Orders" page. There is a $20.00 shipping and insurance charge on all special quantity orders.

5. When you have specified the type and quantity of product you wish to purchase, we will issue you, at that time, a Kristos Trading Order Confirmation Number to lock in your transaction price(s) and confirm your order. You will be given wiring or deposit instructions to our accounts at that time.

PLEASE NOTE: For orders larger than $5,000 placed by first time customers, we require wire transfer funds before we lock in your price and complete your order. If you wire funds in the morning, we can always lock in your price and have your order confirmation by the afternoon.

6. Once you have received your Kristos Trading Confirmation Number, immediately email your name, shipping address, and daytime phone number, along with your Kristos Trading Confirmation Number, to us at info@kristostrading.com. All transactions must be confirmed with our receipt by email of your Kristos Trading Confirmation Number. For your security, this enables us to authenticate all information contained in the phone order.

7. After emailing your purchase information to Kristos Trading, your bank wire or direct deposit into our checking account at a Bank of America branch, must be completed within twenty four (24) hours. (Orders placed on Saturday have until the following Monday to wire or deposit funds.) All bank–wired funds must be confirmed by our Bank of America representative and Kristos Trading LLC prior to shipping of your order.

8. Once receipt of your wired or deposited funds has been verified by our bank, we will email you a confirmation that we are in receipt of your funds. This may be followed by a written confirmation, upon your request, via United States Postal Service.

9. Please understand that your business and privacy are extremely important to us. All transactions with our firm are strictly confidential.

1. When we have received confirmation from our bank of collected funds for your order, our shipping department is notified to fill and package your order.

2. At Kristos Trading, time is of the essence. In nearly all cases, your order will be shipped within seven (7) business days from the date of confirmation of funds. However, we are often able to ship within one to three days of your order depending upon our immediate inventory.

3. All customer orders are processed expiditiously and should in most cases be received by you no later than two weeks (14 business days) from the date of confirmation of funds.

PLEASE NOTE: Shipping times CANNOT be guaranteed because of volatile precious metals market conditions that can, from time to time, restrict supply, and thereby delay shipments.

4. Upon shipment, we will email you a Shipping Confirmation Memorandum that in most cases will include a United Parcel Service (or FedEx) tracking number which will allow you to trace the progress of your shipment online.

5. We ship by either United States Postal Service Insured Registered Mail, insured UPS, or in some cases, by FedEx insured ground delivery. All of these are the safest form of shipment for high worth valuables, and ship under utmost security until your order reaches your shipping destination.

Shipments will be held at your local post office, or UPS shipping center, if you are not at your designated delivery location to receive your package. If you are not home when your delivery arrives, both USPS and UPS will leave you a notification indicating time and date of their attempted delivery.They are further required to make three delivery attempts during which time your package will be securely held at your local post office or UPS shipping center until you are able to pick up the shipment and sign a proof of delivery receipt.

6. All shipping charges on standard orders are paid for in their entirety by Kristos Trading, with the exception of overnight delivery. On non–standard orders (orders smaller than our stated minimums), you may be responsible for shipping costs.

7. Insurance on all standard orders, irrespective of type and size, is paid by Kristos Trading. On non–standard orders (orders smaller than our stated minimums), you may be responsible for insurance costs.